Customer Satisfaction Survey

Thank you for visiting AT&T Business Community. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

1: *What is your overall satisfaction with the AT&T Business Community site?1=Very DissatisfiedVery Satisfied=10
1=Very Dissatisfied
Very Satisfied=10
2: *How well does the AT&T Business Community site meet your expectations?1=Falls ShortExceeds=10
1=Falls Short
Exceeds=10
3: *How does the Business Community site compare to your idea of an ideal forum/community?1=Not Very CloseVery Close=10
1=Not Very Close
Very Close=10
4: *How likely are you to recommend AT&T to friends or family? 1=Very UnlikelyVery Likely=10
1=Very Unlikely
Very Likely=10
5: *Were you looking for information related to circumstances created by the coronavirus/COVID-19 pandemic?
5.2: *Were you able to find the specific coronavirus/COVID-19 circumstantial information you were seeking?
6: *Please select the general category that best fits the primary reason you visited the AT&T Business Forums today. (You will have an opportunity to detail your specific reason in a later question.)
7: *How many topic threads did you read during your visit to the Business Forum today?
8: *During your visit to the Business Forum today, did you post a question or look up responses to a question you previously posted?
9: *Did you accomplish your task or find the information you were looking for while on the site today?
10: *How much effort did you have to expend while using this site today?1=Excessive Effort  Very Little Effort=10 
1=Excessive Effort
Very Little Effort=10
11: *Please rate the look and feel of this site, thinking about aspects like the balance of text and graphics and the readability of pages.1=Poor  Excellent=10 
1=Poor
Excellent=10
12: *Please rate the quality of information on this site, thinking about aspects such as the thoroughness, clarity of information provided and how well it answers your questions.1=Poor  Excellent=10 
1=Poor
Excellent=10
13: *Please describe your search experience in the Business Forum.
14: *Did you have any problems navigating the Business Forum today?
14.1: *What problem did you have with navigation? Please select all that apply.
15: *Did you experience any technical difficulties on the Business Forum today? (Errors, pages not loading, etc.)
15.1: *What type of technical difficulty did you experience? Please select all that apply.
16: *Has this online experience saved you from having to contact AT&T (visit a store, call or contact your Account Team)?
17: *Which categories and/or topics did you interact with during your site visit today? Please select all that apply.
18: *What additional content would you like to see more of within the AT&T Business Forums? Please select all that apply.

Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.